DCCS-Technical-SupportWe live in an “always on” society these days. The lines between work and play, on and off hours, are increasingly blurred. People talk about doing things at the “speed of business,” meaning fast-paced and at any hour of the day. Business takes place worldwide, crossing time zones as people around the globe collaborate.

To better meet the needs of our “always on” customers, CommScope is now offering 24 hours a day, seven days a week, 365 days a year access to Technical Support for our distributed antenna system (DAS) and repeater solutions. Our Distributed Coverage and Capacity Solutions Technical Support team includes support engineers who are experts in CommScope DAS products and overall technical troubleshooting.

Why do people call our DAS and repeater solution Technical Support team? The main reasons are to support on-site installations, network upgrades and maintenance work, and to resolve field issues or answer design and product related questions.

For example, customers call with questions when deploying LTE technology using CommScope’s quad-band remote units, making software upgrades or needing help to isolate a problem. Sometimes a DAS needs optimization to better fit wireless traffic patterns inside large facilities. Customers call during the system design phase to confirm product specifications, ensuring their design will deliver the required power outputs. Major events in stadiums such as the Super Bowl always require extra wireless resources and support.

Our Technical Support team can help you with almost any technical question about our DAS and repeater solutions. We can assist you over the phone and walk you through the steps needed to resolve issues. We can also remotely log into the DAS equipment to diagnose and correct issues.

Whatever the reason, our Technical Support team is now available at any time of the day, any day of the week. Here’s how you can contact them:

  • 24x7 Technical Support Helpline: +1 888-297-6433
  • Email support: wisupport@commscope.com (Please provide as much information as possible so we can answer your questions as efficiently as possible.)
  • Or you can complete this form to submit a support request.

Have you used our Technical Support services before? Do you have any feedback? Please leave a comment if so, as we are always striving to provide the best service for our customers.

About the Author

Pinder Chauhan

Pinder Chauhan is director of Global Technical Support Services for the Distributed Coverage and Capacity Solutions team at CommScope. She manages DCCS Technical Services teams worldwide, which provide in-country telephone and field support to customers, partners, installers, project teams and sales organizations. She has 24 years of telecom industry experience, primarily in the wireless domain. Prior to her current role, Pinder led a CDMA and GSM macro network product line management and tier III worldwide support organization. Pinder graduated from Carleton University in Ottawa, Canada with a bachelor’s degree in computer engineering and completed a master’s degree in business administration with a concentration in telecommunications at the University of Dallas.

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Comments

6 comments for "DAS Technical Support Is Always On"
john Thursday, November 24, 2016 7:08 AM

Hello Pinder,
This is great that your company Commscope is providing 24*7 access to technical support.
I am hoping that other companies also provide the same thing.
Thanking You

margaretfolse Tuesday, December 13, 2016 6:08 AM

Hi Pinder, I have a question. Is distributed antenna system works in large building related to small antennas?

Shivaya Thakur Tuesday, June 20, 2017 8:31 AM

hey, Pinder Chauhan, I want to ask you one question DCCS Technical Services.

himanshu tyagi Friday, June 30, 2017 8:13 AM

thanks for your information, but can you tell us will DAS will be the future of BSA?

Bob Cauthen Monday, December 11, 2017 1:50 PM

Do you have a Dehydrator with enough capacity to handle 2100 ft. of 6 1/8" rigid line?

Acer Technical Support Saturday, February 17, 2018 10:57 AM

Hi Pinder Chauhan, Your blog is very helpful to me. I want to add some point related to this blog.DAS networks are evolving from an infrastructure based on rigid coax copper cable to ones based on single-mode fiber.
Thank You.

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