At CommScope, we pride ourselves on practicing high ethical standards in every realm of our business, striving for strong corporate governance and good citizenship. Moreover, we are committed to our people, our customers and, more importantly, the people our customers serve. In short, we want to make a difference in everyone’s lives. We’re proud to have played a role in virtually all the world’s best communication networks. We define our served markets as at home, at work, and on the go. Those terms exemplify what CommScope is all about, especially in times of natural disasters.


With its Cable Transport team, CommScope is the only cable manufacture that has its own truck fleet. Having our own fleet of trucks provides CommScope with the ability to deliver products and solutions directly to our customers, and sometimes a little more. Recently, several tornados struck areas of the United States and caused tremendous damage. With our Cable Transport team, CommScope was able to deliver supplies within 48 hours. And if there was any remaining space on the trucks, we filled it with provisions and supplies for the residents and rescue workers. Assisting our customers during natural disasters is all part of the unique service model we offer.


This is nothing new for CommScope, as we’ve been providing this service for years. It our responsibility to respond to our customers at a moment’s notice; in fact, we’ve been known to go the extra mile.


In May, after the tornado struck Joplin, Missouri, our customer Cable One rushed in to restore communication. After shipping coax and fiber optics cables, our sales team learned Cable One employees weren’t allowed to work until they had enough safety equipment. Our sales team jumped in to help, overnighting hardhats, safety goggles and other supplies, as well as some additional humanitarian aid.


In addition to assisting Cable One in Joplin, the Cable Transport teams were also dispatched to assist Charter Communications after tornados damaged areas of Georgia, Alabama and Tennessee in April.


In some cases, we filled our trucks with coolers in order to keep the water supplies they were receiving ice cold. We’ve never promoted these actions. We’ve never pounded our chest for attention and we’ve never publicized what we’ve done. We simply look at it as part of our jobs.  But we’re thrilled when our customers take note! 


And, we were pleasantly surprised when word spread from our customers to an industry publication. One such publication, CableFAX magazine  awarded us a Special Public Service Awardfor our recent efforts to help our customers and their residents.


We thank CableFAX for this recognition. It’s a great feeling to know that what we did is recognized by our industry; however, even if we never received this honor, we’d still do what’s right in support of our customers.


About the Author

Wendy Deyton

Wendy Deyton serves as the Director of Sales Operations for CommScope’s Broadband Division and is responsible for CommScope’s customer care locations found in Hickory, NC and Campinas, Brazil. She is responsible for all customer care functions servicing CommScope’s global customer network of approximately 2500 broadband service providers. Wendy manages a multi-lingual team supporting customers in the USA, Brazil, Europe, and Asia. Her responsibility also includes the company’s vendor managed inventory program providing CommScope with a unique service advantage and providing customers with the benefits of reduced inventory levels and a tangible result of improved cash flow. With Wendy’s leadership her team recently achieved an impressive order input accuracy rate exceeding 99.95%. This differentiated level of service is what sets CommScope apart as and industry service leader and keeps customer retention at a world class level. Wendy previously served as the International Customer Service Manager for the Broadband Division for 10 years working with various customer service teams worldwide. She was a key player in the companywide ERP implementations in 2000 and 2009 as well as company expansions in Suzhou, China and Jaguariuna, Brazil. Wendy holds a master’s degree in International Business (IMBA) from Gardner-Webb University and a bachelor’s degree in management from Charles N. Snipe Business School of Lenior Rhyne University.

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Comments

1 comment for "It Is What We Do!"
sean

Wow, hats off to CommScope and Cable One. I can't imagine the devastation that a tornado like that leaves behind. We have used your products thousands of times over the years and it's nice to see we are using products from a company that cares so much!

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