The Andrew Solutions Customer Support Center (CSC) invites you to contact us, whenever you feel we can provide service to you or your customers. Andrew Solutions encourages and welcomes your comments and suggestions on how our Customer Support Center may better meet your expectations.

North America		Any Location (International) to U.S.A.
Telephone, Toll Free:	+1-800-255-1479	Telephone:	+1-779-435-6500
Fax Number, Toll Free:	+1-800-349-5444	Fax Number:	+1-779-435-8579

Other Support Resources

ACTIVE PRODUCTS, including:

Power Amplifiers, MCPA, SCPA
Tower Mounted Amplifier, RxAIT
GeoLENs™ Location Measurement Unit (LMU)

GeoLENs™ Mobile Location Center (MLC)
Multivendor Automated Test Equipment (MATE)

24 hour Technical Assistance:

North America (toll free) to U.S.A. - Telephone 1-800-279-8185
Any Location (International) to U.S.A. - Telephone + 1-703-726-5556

Andrew CTS Online Ticketing

Andrew CTS Online Ticketing User Guide (994 kb pdf)

Network, Measurement and Optimization

Invex.NxG®
- Email: InvexNxGSupport@andrew.com
- Telephone: + 1-434-386-5365

Location-Enabled Network Solutions

GeoLENs™ Customer Support

MLC - Mobile Location Center: Login

LMU Geolocation Product: Login

Andrew provides post-implementation assistance for the GeoLENs system.

Available services include:

Customer Support provides installation, maintenance, and remote diagnostics assistance. Support is available through our toll free support number at 877-436-3911. Services can include 24x7 system monitoring, automated service ticket generation, configuration management, and performance tuning as requested by the wireless carrier.

Documentation
Customer Support produces and maintains documents for installation and O&M for each major component of the GeoLENs system. Documentation is also provided on network alarms and troubleshooting guidelines for use in the wireless carrier's operations center.

Training
Technical training is available for the wireless carrier's switch, field, engineering, and operations center staff. Classes include installation and maintenance of each component of the system, along with system overviews and system design and maintenance courses.

GeoLENs™ Support Documentation

For GeoLENs™ technical support please contact us at +1-703-726-5911 / 877-436-3911.

Spectrum Management for Wireless Networks

Comsearch
- Email: customersupport@comsearch.com
- Telephone: 1-800-318-1234

Satcom Technical Support
The former Andrew Satellite Communications business will be operated as a newly-formed, independent company called ASC Signal Corporation. Press Release >>

For information on ASC Signal visit http://www.ascsignal.com/

Technical Support
phone: 214-291-7659
email: SatComTechSupport@ascsignal.com

Universal International Freefone Numbers

The CSC has global access support capabilities, through Universal International Freefone Numbers (UIFN). UIFNs provide a relatively new international service that enable callers to dial toll free from many countries using the same number. The numbers are 11 digits following the international access code. (Note: This access code is different in each country.) Current countries and dialing instructions where UIFN voice and fax numbers are available:

	UIFN Phone Numbers	UIFN Fax Numbers
Australia:	0011-800-0-255-1479	0011-800-0-349-5444
China:	00-800-0-255-1479	00-800-0-349-5444
Hong Kong:	001-800-0-255-1479	002-800-0-349-5444
New Zealand:	00-800-0-255-1479	00-800-0-349-5444
UK:	00-800-0-255-1479	00-800-0-349-5444

Please continue to watch our website for updates as additional UIFN numbers for Andrew Solutions become available.

The Andrew Solutions CSC staff is available to handle your inquiries and technical support needs Monday through Friday, 7 a.m. to 7 p.m., U.S. Central Time. Call for emergency order processing anytime 7 days a week, 24 hours a day, no matter where you are calling from. With full product training on Andrew Solutions products, the CSC provides global knowledge to solve your local problems.