 GeoLENs Customer Support - Testing - Partners |
MLC - Mobile Location Center
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LMU/GCS Geolocation Product
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Andrew provides post-implementation assistance for the GeoLENs system.
Available services include:
Customer Support provides installation, maintenance, and remote
diagnostics assistance. Support is available through our toll free support
number at 877-436-3911. Services can include 24x7 system monitoring, automated
service ticket generation, configuration management, and performance tuning as
requested by the wireless carrier.
Documentation
Customer Support produces and maintains documents for installation and O&M
for each major component of the GeoLENs system. Documentation is also
provided on network alarms and troubleshooting guidelines for use in the wireless
carrier's operations center.
Training
Technical training is available for the wireless carrier's switch,
field, engineering, and operations center staff. Classes include installation and
maintenance of each component of the system, along with system overviews and
system design and maintenance courses.
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