The Andrew Solutions Customer Support Center (CSC) invites you to contact us at acicustomersupportcenter@commscope.com, whenever you feel we can provide service to you or your customers. Andrew Solutions encourages and welcomes your comments and suggestions on how our Customer Support Center may better meet your expectations.
We are available to handle your inquiries and technical support needs Monday through Friday, 7:30 a.m. to 5:30 p.m., U.S. Central Standard Time. Call for emergency order processing anytime 7 days a week, 24 hours a day, no matter where you are calling from. With full product training on Andrew Solutions products, the CSC provides global knowledge to solve your local problems.
| North America |
Any Location (International) to U.S.A. |
| Telephone, Toll Free: |
+1-800-255-1479 |
Telephone: |
+1-779-435-6500 |
| Fax Number, Toll Free: |
+1-800-349-5444 |
Fax Number: |
+1-779-435-8579 |
Other Support Resources
ACTIVE PRODUCTS, including:
- OneBase InSite Connect
- Power Amplifiers, MCPA, SCPA
- Tower Mounted Amplifier, RxAIT
- OneBase InSite RF
24 hour Technical Assistance:
- North America (toll free) to U.S.A. - Telephone 1-800-255-1479 (Select Option 3)
- Any Location (International) to U.S.A. - Telephone + 1-779-435-6500
Location-Enabled Network Solutions
Andrew provides post-implementation assistance for the GeoLENs system.
GeoLENs Technical Support
- North America (toll free): 877-436-3911
- Any Location (International): +1-703-726-5911
Available services include:
Customer Support provides installation, maintenance, and remote diagnostics assistance. Support is available through our toll free support number at 877-436-3911. Services can include 24x7 system monitoring, automated service ticket generation, configuration management, and performance tuning as requested by the wireless carrier.
Documentation
Customer Support produces and maintains documents for installation and O&M for each major component of the GeoLENs system. Documentation is also provided on network alarms and troubleshooting guidelines for use in the wireless carrier's operations center.
GeoLENs MLC & LMU Customer Support and Documentation WebSite
Access to the Customer Support and Documentation website is restricted to GeoLENs customers
Registered Users:Login
New Users: Register
Training
Technical training is available for the wireless carrier's switch, field, engineering, and operations center staff. Classes include installation and maintenance of each component of the system, along with system overviews and system design and maintenance courses.
Spectrum Management for Wireless Networks
Satcom Technical SupportThe former Andrew Satellite Communications business will be operated as a newly-formed, independent company called ASC Signal Corporation.
Press Release >>
For information on ASC Signal visit http://www.ascsignal.com/
Customer Support
