The Andrew Customer Support Center (CSC) invites you to contact us, whenever you feel we can provide service to you or your customers. Andrew encourages and welcomes your comments and suggestions on how our Customer Support Center may better meet your expectations.
| North America |
Any Location (International) to U.S.A. |
| Telephone, Toll Free: |
+1-800-255-1479 |
Telephone: |
+1-779-435-6500 |
| Fax Number, Toll Free: |
+1-800-349-5444 |
Fax Number: |
+1-779-435-8579 |
Emergency Response
HELIAX SFX & FXL Cable Customers
Emergencies During Business Hours - 8am—6pm,
EST
Contact toll free 1-888-235-5732 to place emergency orders. Our
internal emergency response team will coordinate any products needed,
prepare the order for shipment and send you a confirmation with product
pricing and delivery schedules.
Emergencies After Business Hours - 6pm—8am, EST
Contact toll free 1-800-541-1220 and identify your company and priority
requirements.
International Direct Dial number: 1-828-302-9507
The team will be alerted and will respond immediately.
HELIAX® Cable Customers
Emergencies During Business Hours - 8am—6pm,
EST
Contact your local Customer Service Representative to place emergency
orders. Our internal emergency response team will coordinate any products
needed, prepare the order for shipment and send you a confirmation with
product pricing and delivery schedules.
Emergencies After Business Hours - 6pm—8am, EST
Contact toll free 1-800-255-1479 and identify your company and priority
requirements.
International Direct Dial number: 1-779-435-6500
The team will be alerted and will respond immediately.
We want to assure you that in cooperation with our internal partners,
we will do everything possible to ensure the best Customer Care during
this upcoming hurricane season. Our deepest wishes for a safe hurricane
season are with each and every one of our customers.
Other Support Resources
ACTIVE PRODUCTS, including:
- Power Amplifiers, MCPA, SCPA
- Tower Mounted Amplifier, RxAIT
- Geometrix UTDOA
- Geometrix Mobile Location Center (MLC)
- Multivendor Automated Test Equipment (MATE)
24 hour Technical Assistance:
- North America (toll free) to U.S.A. - Telephone 1-800-279-8185
- Any Location (International) to U.S.A. - Telephone + 1-703-726-5556
- Andrew CTS Online Ticketing
Network, Measurement and Optimization
Location-Enabled Network Solutions
MLC - Mobile Location Center: Login
LMU/GCS GeoLENs Product: Login
Andrew provides post-implementation assistance for the GeoLENs system.
Available services include:
Customer Support provides installation, maintenance, and remote
diagnostics assistance. Support is available through our toll free support
number at 877-436-3911. Services can include 24x7 system monitoring, automated
service ticket generation, configuration management, and performance tuning as
requested by the wireless carrier.
Documentation
Customer Support produces and maintains documents for installation and
O&M for each major component of the GeoLENs system. Documentation is also
provided on network alarms and troubleshooting guidelines for use in the wireless
carrier's operations center.
Training
Technical training is available for the wireless carrier's switch,
field, engineering, and operations center staff. Classes include installation and maintenance of each component of the system, along with system overviews and system design and maintenance courses.
For GeoLENs technical support please contact us at +1-703-726-5911 / 877-436-3911.
Wireless Network Planning and Management<
Satcom Technical Support
The former Andrew Satellite Communications business will be operated as a newly-formed, independent company called ASC Signal Corporation.
Press Release >>
For information on ASC Signal visit http://www.ascsignal.com/
Universal International Freefone Numbers
The CSC has global access support capabilities, through Universal International
Freefone Numbers (UIFN). UIFNs provide a relatively new international service
that enable callers to dial toll free from many countries using the same
number. The numbers are 11 digits following the international access code.
(Note: This access code is different in each country.)
Current countries
and dialing instructions where UIFN voice and fax numbers are available:
| |
UIFN Phone Numbers |
UIFN Fax Numbers |
| Australia: |
0011-800-0-255-1479 |
0011-800-0-349-5444 |
| China: |
00-800-0-255-1479 |
00-800-0-349-5444 |
| Hong
Kong: |
001-800-0-255-1479 |
002-800-0-349-5444 |
| New
Zealand: |
00-800-0-255-1479 |
00-800-0-349-5444 |
| UK: |
00-800-0-255-1479 |
00-800-0-349-5444 |
Please continue to watch our website for updates as additional UIFN numbers for Andrew Wireless Solutions become available.
The Andrew CSC staff is available to handle your inquiries and technical support needs Monday through Friday, 7 a.m. to 7 p.m., U.S. Central Time. Call for emergency order processing anytime 7 days a week, 24 hours a day, no matter where you are calling from. With full product training on Andrew products, the CSC provides global knowledge to solve your local problems.
Customer Support
