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Customer Support

The Andrew Customer Support Center (CSC) invites you to contact us, whenever you feel we can provide service to you or your customers. Andrew Wireless Solutions encourages and welcomes your comments and suggestions on how our Customer Support Center may better meet your expectations.

North America Any Location (International) to U.S.A.
Telephone, Toll Free: +1-800-255-1479 Telephone: +1-779-435-6500
Fax Number, Toll Free: +1-800-349-5444 Fax Number: +1-779-435-8579
 

Emergency Response

The safety of each of you, your families, your staff, and your networks will always be our highest concern during the hurricane season. Andrew is planning ahead with appropriate responses to prepare for any emergency event where cable and materials may be needed.

The purpose of this Emergency Response Plan is to inform you of our organizational structure and response procedures, and to ensure you that we are prepared for any emergency event.

SFX & FXL Cable Customers

Emergencies During Business Hours - 8am—6pm, EST

Contact toll free 1-888-235-5732 to place emergency orders. Our internal emergency response team will coordinate any products needed, prepare the order for shipment and send you a confirmation with product pricing and delivery schedules.

Emergencies After Business Hours - 6pm—8am, EST

Contact toll free 1-800-541-1220 and identify your company and priority requirements.

International Direct Dial number: 1-828-302-9507

The team will be alerted and will respond immediately.

HELIAX® Cable Customers

Emergencies During Business Hours - 8am—6pm, EST

Contact your local Customer Service Representative to place emergency orders. Our internal emergency response team will coordinate any products needed, prepare the order for shipment and send you a confirmation with product pricing and delivery schedules.

Emergencies After Business Hours - 6pm—8am, EST

Contact toll free 1-800-255-1479 and identify your company and priority requirements.

International Direct Dial number: 1-779-435-6500

The team will be alerted and will respond immediately.

We want to assure you that in cooperation with our internal partners, we will do everything possible to ensure the best Customer Care during this upcoming hurricane season. Our deepest wishes for a safe hurricane season are with each and every one of our customers.

Other Support Resources

ACTIVE PRODUCTS, including:
  • Power Amplifiers, MCPA, SCPA
  • Tower Mounted Amplifier, RxAIT
  • Teletilt® RET System
  • Geometrix UTDOA
  • Geometrix Mobile Location Center (MLC)
  • Multivendor Automated Test Equipment (MATE)
24 hour Technical Assistance:
Network, Measurement and Optimization

Wireless Caller Location

For Geometrix technical support, use the phone numbers listed above under Active Products.


Wireless Network Planning and Management
Satcom Technical Support
The former Andrew Satellite Communications business will be operated as a newly-formed, independent company called ASC Signal Corporation. Press Release >>

For information on ASC Signal visit http://www.ascsignal.com/

Universal International Freefone Numbers

The CSC has global access support capabilities, through Universal International Freefone Numbers (UIFN). UIFNs provide a relatively new international service that enable callers to dial toll free from many countries using the same number. The numbers are 11 digits following the international access code. (Note: This access code is different in each country.) Current countries and dialing instructions where UIFN voice and fax numbers are available:

  UIFN Phone Numbers UIFN Fax Numbers
Australia: 0011-800-0-255-1479 0011-800-0-349-5444
China: 00-800-0-255-1479 00-800-0-349-5444
Hong Kong: 001-800-0-255-1479 002-800-0-349-5444
New Zealand: 00-800-0-255-1479 00-800-0-349-5444
UK: 00-800-0-255-1479 00-800-0-349-5444

Please continue to watch our website for updates as additional UIFN numbers for Andrew Wireless Solutions become available.

The Andrew CSC staff is available to handle your inquiries and technical support needs Monday through Friday, 7 a.m. to 7 p.m., U.S. Central Time. Call for emergency order processing anytime 7 days a week, 24 hours a day, no matter where you are calling from. With full product training on Andrew products, the CSC provides global knowledge to solve your local problems.



 
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