The safety of each of you, your families, your staff, and your networks
will always be our highest concern during the hurricane season. Andrew
is planning ahead with appropriate responses to prepare for any emergency
event where cable and materials may be needed.
The purpose of this Emergency Response Plan is to inform you of our organizational
structure and response procedures, and to ensure you that we are prepared
for any emergency event.
SFX & FXL Cable Customers
Emergencies During Business Hours - 8am—6pm,
EST
Contact toll free 1-888-235-5732 to place emergency orders. Our
internal emergency response team will coordinate any products needed,
prepare the order for shipment and send you a confirmation with product
pricing and delivery schedules.
Emergencies After Business Hours - 6pm—8am, EST
Contact toll free 1-800-541-1220 and identify your company and priority
requirements.
International Direct Dial number: 1-828-302-9507
The team will be alerted and will respond immediately.
HELIAX® Cable Customers
Emergencies During Business Hours - 8am—6pm,
EST
Contact your local Customer Service Representative to place emergency
orders. Our internal emergency response team will coordinate any products
needed, prepare the order for shipment and send you a confirmation with
product pricing and delivery schedules.
Emergencies After Business Hours - 6pm—8am, EST
Contact toll free 1-800-255-1479 and identify your company and priority
requirements.
International Direct Dial number: 1-779-435-6500
The team will be alerted and will respond immediately.
We want to assure you that in cooperation with our internal partners,
we will do everything possible to ensure the best Customer Care during
this upcoming hurricane season. Our deepest wishes for a safe hurricane
season are with each and every one of our customers.
The CSC has global access support capabilities, through Universal International
Freefone Numbers (UIFN). UIFNs provide a relatively new international service
that enable callers to dial toll free from many countries using the same
number. The numbers are 11 digits following the international access code.
(Note: This access code is different in each country.)
Please continue to watch our website for updates as additional UIFN numbers for Andrew Wireless Solutions become available.
The Andrew CSC staff is available to handle your inquiries and technical support needs Monday through Friday, 7 a.m. to 7 p.m., U.S. Central Time. Call for emergency order processing anytime 7 days a week, 24 hours a day, no matter where you are calling from. With full product training on Andrew products, the CSC provides global knowledge to solve your local problems.
Customer Support
