CommScope's COVID-19 Customer & Partner Hub Visit
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CommScope's COVID-19 Customer & Partner Hub Visit
Wi-Fi has become the fourth domestic utility. It’s the primary means for consumers to connect to internet services. Today it’s the quality of Wi-Fi that defines their perception of the broadband service.
For broadband service providers, delivering high-performance Wi-Fi that works reliably throughout the home is essential to meet growing customer expectations, and can be a differentiator for the service offering. As the volume and cost of Wi-Fi related support calls increase, the solution provided has to be easy for the consumer to install and use while being managed proactively to reduce support costs.
Even as the number of connected devices continues to grow, consumers expect excellent coverage everywhere in their home. As broadband connections deliver gigabit speeds, they expect faster Wi-Fi throughout.
Consumers are prepared to pay for solutions to their Wi-Fi problems. This has been proven by the growth in retail sales of mesh Wi-Fi products, which account for over 40 percent of retail access point revenues in North America3.
At CommScope, we help service providers meet and exceed subscribers’ expectations, with solutions that improve Wi-Fi coverage and performance. We make these solutions simple for consumers to self-install and use, which is essential to reduce the high volume of Wi-Fi related calls to service provider support channels.
Our solutions make it possible for service providers to deliver premium services like UHD sports, IoT and VR over Wi-Fi. We provide the consistency needed to deliver service promises that increase customer satisfaction.
1 - Source: ARRIS Connectivity & Entertainment Index Survey 2018
2 - Source: Major NA Telco
3 - Source: Wi-Fi Alliance, January 2018
4 - Source: BT Modern Families report, November 2018
| Issue | Solution |
|---|---|
| Coverage throughout the home |
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| High performance Wi-Fi |
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| Easy to use |
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| Visibility, control and lower support costs |
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CommScope HomeAssure is designed for service providers with best-in-class hardware and software. Our approach is to focus on the end consumer’s experience—addressing the most common issues driving dissatisfaction and service provider support costs.
Service providers can leverage our Wi-Fi expertise to accelerate time to market and reduce risk and OpEx costs by using our Professional Services, including consultancy, systems integration, customization, testing, support and maintenance.
Great Wi-Fi starts with home network devices that are easy to install.
Our HomeAssure-enabled Wi-Fi extenders automatically use the same SSID and Wi-Fi password as the gateway. The HomeAssure app guides consumers through the best placement of extenders in the home with step-by-step installation instructions. It works with the gateway for simple extender-gateway pairing. And, once complete, a signal strength test ensures an optimal extender-to-gateway connection.
CommScope X5
HomeAssure enabled Wi-Fi 6 Extender
The HomeAssure app helps consumers view essential information and perform simple network management tasks like:
For service providers, calls to the support team can be avoided by empowering customers to perform simple diagnostics and troubleshooting themselves under the guidance of the app. Using the app, consumers can:
Measure both broadband and Wi-Fi connection speeds to help diagnose performance issues
CommScope HomeAssure app - 
CommScope HomeAssure app - 
CommScope HomeAssure app - 
CommScope HomeAssure app -
HomeAssure works behind the scenes, and many of its capabilities are hidden from the consumer.
Behind the scenes, HomeAssure optimizes network performance in real time with no subscriber intervention. It seamlessly moves devices between APs that have better performance characteristics based on parameters like signal strength and AP utilization.
CommScope HomeAssure is designed to meet the needs of service providers and consumers with a flexible, standards-based solution that may be adapted depending on specific infrastructure, time to market, or financial requirements.
HomeAssure includes the following modular components together with professional services to create an integrated, complete solution.
| HomeAssure Components | |||
|---|---|---|---|
| Component | Description | Options | |
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HomeAssure Enabled Gateways |
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HomeAssure Enabled Wi-Fi Extenders |
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HomeAssure Control |
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HomeAssure App |
Ready to use app that assists the consumer with:
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HomeAssure Cloud |
CommScope hosted SaaS platform that provides:
Integration Options:
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A modular approach meets the individual needs of Service Providers. Some configurations include:
| HomeAssure Configurations | ||
|---|---|---|
| Configuration | Description | |
| Managed Wi-Fi Solution |  |
Gateway and extenders with HomeAssure software for in-home Wi-Fi control and management. HomeAssure consumer app. Hosted cloud management platform for pro-active diagnostics and policy management. Solution minimizes time-to-market and cost. |
| Extender-managed solution |  |
Where there are existing gateways that cannot be upgraded, the benefits of HomeAssure are delivered by HomeAssure Control software running in an extender connected to the existing gateway. |
| Customized Solution |
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Improved consumer experience and support with a customized consumer App, Back-office integration and Help-desk integration. Requires System Integration services. |
Create your ideal portfolio of subscriber devices for the home and enterprise.
Multigigabit-capable cable modems, voice and data gateways.
LTE or CBRS access with tri-band 802.11ax Wi-Fi options.
Video
Watch as Phil Cardy explains how the CommScope HomeAssure solution—comprising a range of gateways, modems/routers, network extenders and intelligent software—helps service providers optimize the delivery, management and support of advanced Wi-Fi services in the always-on connected home.
Brochure
Find out how to deliver coverage, performance and simplicity for the Wi-Fi connected home.
In this video, Charles Cheevers discusses two ways that ARRIS is taking control of the home network: Wi-Fi and the Smart Media Device.
Watch as Phil Cardy explains how the CommScope HomeAssure solution helps service providers optimize the delivery, management and support of advanced Wi-Fi services in the always-on connected home.
In this video, Charles Cheevers discusses two ways that ARRIS is taking control of the home network: Wi-Fi and the Smart Media Device.
Watch as Phil Cardy explains how the CommScope HomeAssure solution helps service providers optimize the delivery, management and support of advanced Wi-Fi services in the always-on connected home.
