ARRIS Operator Contacts and Support

Looking for support for ARRIS SURFBoard Cable Modems and Wi-Fi Cable Modems, as well as ARRIS SURFboard mAX mesh Wi-Fi systems and routers?
Visit the ARRIS Consumer Support page.

We have talented technical support engineers around the world to provide you with expert technical support on a broad range of products and services to help you support the needs of your customers.

Broadband Networks

Products: Advertising, CherryPicker, Conditional Access, Content Manager, Digital Satellite Receivers, CMTS, RF Optics, ServAssure, Uplink, Video On Demand, WorkAssure

Contact CommScope

Contact us to submit your inquiry to the right sales or support team

Membership Registration User Guide

User guide to assist with new user registration, password help, or account activation

Create Membership

New user registration, user ID or password help, or account activation

Request access by visiting the Membership page.

My Support

Manage your cases and view your entitlements

Request access by visiting the Membership page.

Technical Content Portal

Find technical documentation for CommScope products

Request access by visiting the Membership page.

Repair Services

Information on expert repairs and option contracts for extended warranty and/or advanced replacement services

NAS-RAC

National Authorization Service - Regional Access Controller

My Support User Guide

User guide to assist with My Support navigation and functionality

Check Order Status

Review order status by order number

Request access by visiting the Membership page.

Software

Find the latest software and firmware releases and release notes

Request access by visiting the Membership page.

Serial Data

Obtain your serial numbers or get your MACID data file

Request access by visiting the Membership page.

Ownership & Warranty Verification

Look up warranty by serial number

Request access by visiting the Membership page.

Home Networks

Products: Home Media Devices (Modems, Gateways and Settop Products) and Home Media Software (ECO, EDGE, Andromeda and KreaTV)

Operator sales

I am an operator and am interested in ARRIS Home Networks products, services, and solutions

Product security feedback

Report product security issues or vulnerabilities relating to our products

Membership Registration User Guide

User guide to assist with new user registration, password help, or account activation

Create Membership

New user registration, user ID or password help, or account activation

Request access by visiting the Membership page.

Repair Services

Information on expert repairs and option contracts for extended warranty and/or advanced replacement services

Check Order Status

Review order status by order number

Request access by visiting the Membership page.

Ask.ARRIS.com

Portal to manage technical support cases, search knowledge base, and access technical documentation

Request access by visiting the Membership page.

Software

Find the latest software and firmware releases and release notes

Request access by visiting the Membership page.

Serial Data

Obtain your serial numbers or get your MACID data file

Request access by visiting the Membership page.

Ownership & Warranty Verification

Look up warranty by serial number

Request access by visiting the Membership page.