CommScope's COVID-19 Customer & Partner Hub Visit
Lacking the proper network analytics tools, IT teams struggle to keep up with user connectivity issues and meet their SLAs. RUCKUS® Analytics delivers powerful network analytics to help you get the most from your RUCKUS enterprise network.
RUCKUS Analytics is a cloud service for network analytics and assurance. Powered by artificial intelligence and machine learning, it simplifies life for IT by automatically classifying service incidents by severity, tracing root causes and recommending steps for remediation.
The Melissa virtual network assistant is an AI-powered tool for answering a wide variety of queries about network operations. It uses natural language processing to determine the meaning of inquiries and provides insightful responses.
“RUCKUS Analytics has significantly improved our ability to monitor and maintain exceptional Wi-Fi service quality during events at both venues. The ability to customize our own dashboard and reporting has been invaluable for insight into network behavior. The troubleshooting capability lets us drill down to the client level, enabling us to quickly resolve service-affecting issues.”
Chris Nelson, Manager Information Technology
“When we started using RUCKUS Analytics at one of our flagship hotels, we immediately discovered new, potentially service-affecting issues that made us rethink some of our design assumptions. Once we made network adjustments, we were able to instantly observe the impact of those changes, right from our desks. Before, we would have been walking the hallways, then going back to make adjustments, then walking the hallways again. This has helped us to improve our productivity tremendously.”
Javier Garcia, Director of Global Infrastructure
“As a service provider with high skill in WLAN network, our success depends on meeting customer SLAs and efficiently managing to those SLAs. That means quickly addressing issues that arise in a network. Unfortunately, it’s often difficult to pinpoint the exact cause. We were facing just such a scenario and during weeks of troubleshooting remotely and on-site, we struggled to find the root cause. Turning on RUCKUS Analytics leads us very quickly to a potential problem on another element in network infrastructure causing roaming issues. This new tool makes our support operations dramatically more efficient.”
Emeric de Bernis, Engineering Manager
Watch the videos on the right to learn more.
This video provides a walkthrough of key features in RUCKUS Analytics, a cloud service for network analytics and assurance. It covers modules that include the top-level dashboard, network health monitoring, incident analytics, client troubleshooting and more.
This video provides an introduction to RUCKUS Analytics, a cloud service for network analytics and assurance for your RUCKUS network.
There are four elements of modern incident analytics: identifying service incidents, classifying them by severity, tracing root causes and recommending steps for remediation.