Meet the Training Instructors
Tom Gibson
Tom Gibson is a seasoned technical training professional with over 25 years of experience in delivering and developing world-class technical training. Tom served as an Electronic Warfare Specialist in the United States Navy, where he instructed new recruits coming from boot camp. A CommScope Certified DOCSIS and CMTS operator, Tom is an expert in networking, as well as in DOCSIS and PacketCable technologies. For the past 20 years, he has used his expertise at CommScope to train engineers all over the world. Tom also serves on his local county board of education, where he helps ensure that a quality public education is available for the children in his area. Tom loves the outdoors, hunting and fishing, and working on anything mechanical.
Paul Lukowski
Paul Lukowski is a CommScope Certified DOCSIS and CMTS operator and has over 30 years of experience as a telecommunications professional. He started his career in the United States Air Force as a telecommunications specialist supporting data and voice networks. Paul entered the private sector as a systems engineer supporting IP protocols, routers, switches, and LANs for various private organizations. His extensive background in technical training includes the development of both web-based and instructor-led training. Paul has over 15 years of experience with CommScope as a technical instructor. He has demonstrated proficiency and expertise in various technical disciplines, having taught classes in DOCSIS, IP, frame relay, video, passive optical networks (PON), video encryption, and switch digital video.
Jim Nagle
Jim Nagle is a Senior Professional Trainer with 20-plus years of experience in the telecommunications industry. His training experience includes the cable and telco industries and covers both hardware and software products. At CommScope he designs and delivers training for the Assurance product suite to MSOs globally, both on-site and remotely. His educational background includes a BS and an MBA, and he holds a Project Management certificate. He has earned Certified Master Technician status and has served as a proctor for NCTI, the preeminent training organization for broadband cable technicians and customer service representatives. He is also a member of SCTE.
Tom Wang
Tom Wang is a Senior Professional Instructor based out of the CommScope office in Suwanee, Georgia. He has a Bachelor of Science degree in Electrical Engineering Technology and has worked at CommScope for the last 23 years. During his first 13 years, he worked as a Staff Technical Support Engineer for Cornerstone Voice and Touchstone CPE products. For the past 10 years, he has provided training for the C4 CMTS and E6000 CER products. He is a CommScope Certified DOCSIS and CMTS Operator and is currently working on the new DOCSIS 3.1, Converged Cable Access Platform (CCAP) and Distributed Access Architecture (DAA) Technologies.
See What People Are Saying About ARRIS Training
"The course was exactly what I needed and the instructor knew exactly what he was teaching."
Resa - Innovative Telephone
"Tom did a great job delivering this course, he kept us all engaged at all times and ensured we knew the product and CLI really well by the end, thanks, Tom"
Steven - NBN
"Excellent Class"
Hector - Comcast
"The course delivery was excellently executed by the trainer, he had a very good understanding of not just the product and technology he was training us with but also the industry and MSOs which helped him give very valuable advises on real-world scenarios."
Jorge - Sr. Systems Engineer
“Paul was an excellent instructor and extremely knowledgeable.”
Brandt - Network Engineer
eLearning Module – E6D101 – E6000 CER Hardware Overview
"I liked all of the hardware graphics that went along with the course. I also really liked the breakdown of the CLI commands when learning about the UPICs and the DPICs."
Anonymous - Software Engineer
Alejandro Echeverria – E6D203 - E6000 CER Operaciones
"Not only [does Alejandro have an] excellent relationship with the material and concepts of the course, he maintains a personal relationship which makes the course flow excellently" (Spanish Translated)
Jose, Ingeniero Senior – Izzi Telecom
Tom Wang – E6D203 – E6000 CER Operations
"Very good presentation skills by Tom. Personalised content for Telstra specific HFC plant and related back to Telstra config. Adequately followed up questions by students.
Kancelot, Technology Specialist - Telstra
Tom Wang – E6D203 – E6000 CER Operations
"Tom's presentation and knowledge complimented the training materials to assist with learning."
Nathan Purcell, Technology Specialist – Networks - Telstra
Tom Gibson – E6D203 – E6000 CER Operations
"Tom did a great job of delivering this material and this was the best VILT course that I have ever attended."
Stephen, Technology Manager - Telstra
NBN Training Classes in August 2018
Paul Lukowski – NXT301 – NBN
“Thank you Paul Lukowski for the excellent training!”
- Udara Fonseka
Zoltan Kohel– E6D201 – Telco / Eltrona – Amsterdam
“…Everything is perfect. Instructor has good knowledge about the subject and I was feel free to ask my all questions. Thank You.. . .”
-Alper – Telco / Eltrona
Paul Lukowski – TEC202 – Charter - Denver
“…Great class Paul was a great instructor inviting questions and class participation. Very knowledgeable and easily could explain complex concepts to all the participants in the class. …”
-Mark Gueller – Charter
Ramiro Vinueza – DAC402 – TIGO - Guatemala
“…The course is very complete and the trainer was very easy to understand. My only recommendation for future training session it may be to have more "hands on" on the real chassis to understand better the installation of the cards, cables and the rest of the physical parts. The rest was just great.,...”
-Oscar Queme’ – TIGO Guatemala