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Crystal Point

Retain and Attract New Residents with a Reliable and High-Performing Network

With today’s “always-on” economy, providing Multi-Dwelling Units (MDUs) with fast and reliable Wi-Fi is as important as providing them with water, heating and electricity. Users expect “full bar” connections, anytime and anywhere. The Wi-Fi and broadband Internet connection has become one of the key deciding factors for residents and tenants when choosing where to live.

The Challenge

Crystal Point, located in Phoenix, Arizona has set new standards for high-rise luxury living. The 69-unit building includes amenities such as 24-hour security, heated lap pool and expansive city and mountain views. However, Crystal Point’s Homeowners Association (HOA) recognized that one critical amenity was failing to match the quality expectations of residents: Internet and Wi-Fi services.

“Residents were experiencing problems that were not just annoying, but were also making the Internet service unusable at times – dead spots, difficulty connecting and buffering were the norm on a daily basis,” said HOA communications chair, Marc Hettinger.

Requirements
  • A wired and wireless solution that was easy to manage
  • Safe and secure connections in any location within the facility’s footprint
  • A network that could grow to support exploding demand from an increased number of residents and devices
  • Provide residents with secure and high bandwidth access
Solutions
  • Deployed ICX switches to provide a reliable wired and wireless network
  • Installed an R510 indoor AP in each condo unit
  • SmartZone controller is used to manage the APs and to simplify the network set-up and management
Benefits
  • Simplified network set-up and management, enhanced security, minimized troubleshooting and made upgrades easy
  • Increased the number of concurrent clients supported per AP while improving signal strength and wireless reliability
  • Reliable, trouble-free Internet service that is worthy of an upscale, luxury facility
  • Smart home capabilities
  • A fully managed, proactively monitored solution
  • Responsive and fast-acting customer service
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