Field Service Automation

Improve service efficiency and customer experience

There can be a host of reasons as to why field work is not completed as expected—including traffic delays, the customer not being home, wrong parts, or even a technician without the right experience.

With CommScope’s WorkAssure® Field Solutions, you can proactively and effectively resolve your service issues, minimize customer impact, deliver improved customer service and reduce costs.

This comprehensive suite of software—also available individually—intelligently manages service calls, technicians, and equipment to minimize truck rolls and make every call effective.

Challenges and opportunities


Work force forecasting

Through resource management and planning, this software takes into account seasonality, real-time schedules and resource adjustments to produce smart, actionable estimates.

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Service optimization

This field service app links dispatchers and technicians, and makes sure devices installed within the customer’s home meet standards set by the company.

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Technician routing

With real-time street-level routing intelligence, service providers can ensure the right person is at the appropriate location, on time.


Customer service

This proactive software module connects technicians, dispatch and customers to confirm the arrival of a technician, as well as provides back-end support.

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Why CommScope?


Global leader

With over 70 years delivering quality solutions to major cable and telco operators, CommScope is uniquely positioned to offer real-world expertise and solutions that address all aspect of service delivery.

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Award-winning solutions

Even though our ultimate goal is to design and create solutions that improve your network, we’re honored when our industry experts recognize the intelligence and creativity we put into our solutions.

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relentless innovation

Relentless innovations

Extending our leadership in next-generation network technologies, CommScope unveils three breakthroughs that dramatically improve network scale, speed and latency.

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Find the right solutions for you

  • WorkAssure Forecast
  • WorkAssure Perform
  • WorkAssure Router
  • WorkAssure Arrival
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Additional resources

  • White Paper: WorkAssure Perform Reducing Repeat Service Calls

    This white paper evaluates the improvement in truck rolls and repeat services calls that came when an cable operator implemented WorkAssure.

ARRIS Training Catalog

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