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Network architects and managers need support in a rapidly changing environment. CommScope has long been known for its service organization; now, the SYSTIMAX Assurance program is unveiling additional enhanced capabilities with 360-degree customer support from 80+ Systems Engineering teams around the world and more than 10,000 SYSTIMAX-certified partners in 130 countries.
Your network infrastructure - multiple solutions seamlessly working together to deliver the performance and capabilities you need. Easier said than done.
You face a gauntlet of challenges.
Increasing network complexity
makes it difficult to stay current on everything.
Accelerating transformation
means more frequent disruptions, greater uncertainty.
Shortage of skilled personnel
forces network managers to look outside to manage change.
Threats to network reliability
a product of the above challenges, have never been greater
Innovative solutions alone aren't enough
Infrastructure components are merely building blocks. They can enable an agile, future-ready network, but alone they are not enough.
Transforming individual solutions into a seamless infrastructure requires the insights, resources and commitment of an expert who knows your solutions better than anyone and is willing to back up their commitment with action. That level of customer support is the difference between a partner and a vendor, and it's more important now than ever.
New challenges require a new level of support
Network complexity, accelerating changes and a shortage of skilled personnel are redefining the requirements of customer support. To adequately address the needs of today's network managers, partners must provide, at minimum:
Multi-channel, around-the-clock incident support
Proactive education, resources and training
Design and estimating tools and assistance
Guarantees beyond product protection
Support across the network life cycle
Global delivery of products and services
SYSTIMAX Assurance™
The next level of customer support
The SYSTIMAX® Assurance program is a bold new customer care initiative that delivers 360 degrees of support and performance, from inception to operation.
It is the product of ongoing dialogue with our customers and is empowered by a global team of thoroughly trained SYSTIMAX technical experts and the CommScope Technical Assistance Center.
In scope and resources, SYSTIMAX Assurance is unlike anything in the industry, yet the goal is so simple: Provide complete peace of mind.
Dependability at its core
SYSTIMAX Assurance is built on the pillars of our legacy SYSTIMAX customer support program:
25-YEAR EXTENDED PRODUCT WARRANTY
25-YEAR APPLICATIONS ASSURANCE
24/7 ONLINE TECHNICAL ASSISTANCE
ONLINE PRODUCT PERFORMANCE TESTING CERTIFICATES (WEBTRAK®)
Additional new services
With input from our customers, we added support services to keep you better informed, your
people better trained, and your network better prepared for what's next:
Training for technical staff
Monthly newsletters and webinars
Assistance with designs and BOMs
Innovative self-service engineering tools
Management and design software trials
Onsite installation walkthroughs
Training for technical staff
and more...
Guaranteed support: Inception to operation
- On-site/remote technical requirements review
- Design tools & recommendations
- Solutions & product suggestions
- 24/7 Online Technical Assistance Center
- RFP documentation assistance
- Rack elevations drawings
- FiberGuide layout schematics and BOM
- BOM competitive cross reference
- Digital warranty certificate
- 25-Year Application Assurance
- 25-Year Extended Product Warranty
- On-site installation walkthrough
- Online product performance factory testing certificates
- 24/7 Online Technical Assistance Center
- Local Sales & Technical support
- Free access to CommScope Infrastructure Academy
- "Stay in the know" monthly newsletters & webinars
- Complimentary 90 days imVision System Manager Software trial
A security blanket without parallel
The SYSTIMAX Assurance program combines all these services, programs and warranties into a single blanket of support—one that covers you from inception to operation and beyond. To our knowledge, SYSTIMAX Assurance is the most
comprehensive and robust customer support program in the industry.
Why go to such extraordinary lengths?
Because, alone, the most innovative solutions aren't enough to keep up. You need the information, resources and support to help you get the most out of every solution and opportunity. That means being there for you. Period.
Part of the SYSTIMAX 2.0 family of solutions
SYSTIMAX Assurance program reflects the vision and promise of SYSTIMAX 2.0. Built on four decades of standards-defining performance, SYSTIMAX 2.0 features an expanded portfolio of future-ready solutions and a bold new commitment to customer support. Limitless potential powered by endless innovation.
Contact your SYSTIMAX representative to find out more