ARRIS Contacts and Support

Contacts

Operator sales

I am an operator and am interested in ARRIS products, services, and solutions.

Product security feedback

Report product security issues or vulnerabilities relating to our products.

Support

We have talented technical support engineers around the world to provide you with expert technical support on a broad range of products and services to help you support the needs of your customers.

Create/Update Membership

New user registration, user ID or password help, or account activation

Membership Registration User Guide

User guide to assist with new user registration, password help, or account activation

Repair Services

Information on expert repairs and option contracts for extended warranty and/or advanced replacement services

NAS-RAC

National Authorization Service - Regional Access Controller

Log in required

All of the support services listed below require log in to access. If you are not already logged in, you will be prompted to do so when clicking the links. 

Check Order Status

Review order status by order number

Ask.ARRIS.com

Portal to manage technical support cases, search knowledge base, and access technical documentation

Software

Find the latest software and firmware releases and release notes

Serial Data

Obtain your serial numbers or get your MACID data file

Ownership & Warranty Verification

Look up warranty by serial number