Woman-data-center-imageGoogle is leading the charge on “more profound workplace innovation,” according to a recent article in Design Week. The tech giant’s London office has put emphasis on collaboration and social interaction, including ‘design your own meeting rooms,” which are meant to address workplace space shortages and inflexibility.

Millennials are driving this change. Whether it’s connecting with family and friends, streaming content or completing work ‘on the go’, young people place a significant emphasis on connectivity. Companies are looking to Google as an example as they cater to today’s employee and tomorrow’s workplace.

This shift towards connectivity has followed changing expectations – with sports fans, students, employees, doctors and teachers demanding reliable video-on-demand, online gaming, teleworking, live access to social media and e-Health services. As a result, we see a huge opportunity for our partners to deliver superior customer service in the 21st century business environment. Check out this video which showcases how one of our partners is differentiating themselves via the PartnerPro Network.

About the Author

Koen ter Linde

Koen ter Linde is vice president of Sales and Partner Enablement for CommScope, a global leader in infrastructure solutions for communications networks. He oversees the community of global eco system partners within CommScope’s PartnerPRO Network, as well as CommScope’s global sales enablement organization. Prior to this position, he was vice president of sales for CommScope’s Enterprise Solutions segment in Europe.

Mr. ter Linde has almost 20 years of industry experience. He has held key positions in marketing since joining AT&T in 1996 and then moving in 1997 to Atlanta, Georgia, USA to work at Lucent Technologies' Network Products headquarters as market manager for EMEA. He returned to the Netherlands in 2000 to head up Lucent Technologies’ SYSTIMAX enterprise market as sales director, Netherlands before becoming managing director, Northern Europe for the Connectivity Solutions division under Avaya in 2001. The following year Mr. ter Linde was given responsibility for the Western European region after CommScope’s 2004 acquisition of the SYSTIMAX business from Avaya.

Prior to joining AT&T, Mr. ter Linde held several sales and marketing roles in Philips Netherlands and Bayer Germany. He holds a Bachelor of Economics degree in international business and management from HAN University in Arnhem, the Netherlands.

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Comments

1 comment for "Delivering Superior Customer Service in Europe"
Dustin DeTorres Tuesday, May 09, 2017 6:27 PM

Great customer service is hard; really hard in fact. Nothing generates more negative perception about a company than a bad customer service experience.

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