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Access Network Solutions Support (formerly ARRIS)

All RMA requests can now be submitted via the My Support portal using your My CommScope account. To register for a My CommScope account, click here.

Find support for these products:
  • Advertising
  • Cable Modem Termination System (CMTS)
  • Conditional Access
  • Content Manager
  • Digital Satellite Receivers
  • Digital Video Solutions (DVS)
  • Edge Media Processing
  • Edge QAM
  • Fiber-to-the-Premises
  • RF Optics
  • ServAssure
  • ServAssure Domain Manager
  • Switched Digital Video
  • Two-Way Headend Products
  • Uplink Products
  • Video Encoders
  • Video On Demand
  • Video Processor
  • Headend Optics
  • Optical Nodes
  • RF Amplifiers
  • Optical Hubs
  • RF Taps & Passives
  • FTTx/PON
Consumer Support

Support for ARRIS SURFboard Cable Modems, Wi-Fi Cable Modems, ARRIS SURFboard mAX mesh Wi-Fi systems and routers.

Log in or create an account to access restricted content.  Lock-icon

Once an account is created, you may Request Access within My CommScope to these and other support applications.

 

My Support

Manage your cases and search the knowledge base
Returns and Repairs

Submit your repair requests for Access Network Solutions (ANS) products (formerly ARRIS)
Software and Firmware

Access our Software Distribution Access Control System (SODIACS) and release notes.
Technical Content Portal

Get access to entitled product documentation
Order Status

Real-time acess to Order Details, Serial Data, and Ownership & Warranty Verification
AT Resource Center

Get connected to the AT Resource Center for data sheets, videos, training and technical support.
Repair Services

Expert repairs and option contracts for extended warranty and/or advanced replacement services

NAS-RAC

National Authorization Service - Regional Access Controller information

Training

Explore our training offerings on CommScope University 

Guide to Technical Services

Learn how to work with Technical Support and Repair Services

Global Support
Global Support
Regional Support Phone
Call TAC for emergencies
(Sev 1 and Sev 2)
1-888-944-4357 (Toll-free)
+1-215-323-2345 (Global)
+1-215-323-2346 (Spanish only)
E-Mail Repair (RMA)
TAC.helpdesk@commscope.com
E-Mail Tech Support
TAC.helpdesk@commscope.com
Live Chat

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