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Access Network Solutions Support (formerly ARRIS)

Find support for these products:
  • Advertising
  • Cable Modem Termination System (CMTS)
  • Conditional Access
  • Content Manager
  • Digital Satellite Receivers
  • Digital Video Solutions (DVS)
  • Edge Media Processing
  • Edge QAM
  • Fiber-to-the-Premises
  • RF Optics
  • ServAssure
  • ServAssure Domain Manager
  • Switched Digital Video
  • Two-Way Headend Products
  • Uplink Products
  • Video Encoders
  • Video On Demand
  • Video Processor
  • WorkAssure
  • Headend Optics
  • Optical Nodes
  • RF Amplifiers
  • Optical Hubs
  • RF Taps & Passives
  • FTTx/PON
Consumer Support

Support for ARRIS SURFboard Cable Modems, Wi-Fi Cable Modems, ARRIS SURFboard mAX mesh Wi-Fi systems and routers.

Log in or create an account to access restricted content.  Lock-icon

Once an account is created, you may Request Access within My CommScope to these and other support applications.

For information, review the Membership Guide.
Other resources: My Support User Guide.

My Support

Manage your cases and search the knowledge base
Software and Firmware

Get the latest ARRIS software, firmware and release notes
Technical Content Portal

Get access to entitled product documentation
Order Status

Review your ARRIS order status
Serial Data

Get your serial numbers or get your MACID data files
Ownership & Warranty Verification

Look up warranty information by serial number
Repair Services

Expert repairs and option contracts for extended warranty and/or advanced replacement services

NAS-RAC

National Authorization Service - Regional Access Controller information

Training

Explore our training offerings on CommScope University 

Guide to Technical Services

Learn how to work with Technical Support and Repair Services

Global Support
Global Support
Telephone
Call TAC for emergencies
(Sev 1 and Sev 2)
+1-215-323-2345 (Global)
1-888-944-4357 (North America)
+1-215-323-2346 (Spanish only)
Global Support - E-Mail and Repairs (RMA)
TAC.helpdesk@commscope.com