Access Network Solutions Support (formerly ARRIS)

All RMA requests can now be submitted via the My Support portal using your My CommScope account. To register for a My CommScope account, click here.

Find support for these products:
  • Advertising
  • Cable Modem Termination System (CMTS)
  • Conditional Access
  • Content Manager
  • Digital Satellite Receivers
  • Digital Video Solutions (DVS)
  • Edge Media Processing
  • Edge QAM
  • Fiber-to-the-Premises
  • RF Optics
  • ServAssure
  • ServAssure Domain Manager
  • Switched Digital Video
  • Two-Way Headend Products
  • Uplink Products
  • Video Encoders
  • Video On Demand
  • Video Processor
  • Headend Optics
  • Optical Nodes
  • RF Amplifiers
  • Optical Hubs
  • RF Taps & Passives
  • FTTx/PON
Consumer Support

Support for ARRIS SURFboard Cable Modems, Wi-Fi Cable Modems, ARRIS SURFboard mAX mesh Wi-Fi systems and routers.

Global Support
Global Support

Regional Support Phone
Call TAC for emergencies
(Sev 1 and Sev 2)
1-888-944-4357 (Toll-free)
+1-215-323-2345 (Global)
+1-215-323-2346 (Spanish only)

E-Mail Repair (RMA)

E-Mail Tech Support