You might be
asking what 70/20/10 stands
for. It is the 70/20/10
Learning and Development model that was developed in the early 1990s
by Robert Eichinger, Michael Lombardo and Morgan McCall. This model asserts
- 70 percent of learning and development comes from real-life/on-the-job experiences,
tasks and problem solving;
- 20 percent comes from informal or formal feedback, mentoring or coaching; and
- 10 percent comes from formal training.
A criticism of this model is that formal
learning initiatives are devalued and that, if 90 percent of learning is
informal, then it requires no attention. However, the 70/20/10 idea resulted
from an effort to raise awareness about the informal and experiential learning
that occurs without conscious acknowledgement or even planning by the learner, unlike
formalized learning which is more of a
conscious decision. The 70/20/10
rule should be an influence on training strategy rather than a strategy in
The most useful application of this
powerful model for understanding learners and their learning styles should be
What does the CommScope Infrastructure Academy think about
- Strongly support the 70 percent
- Develop and exploit the power of the
- Design the 10 percent within the
clear context of the other 90 percent.
Professionals and executives get
hung up on the numbers or the right combination of training. But 70/20/10 is
all about recognizing that most learning happens informally on the job. Therefore
it requires a change in the culture of professional learning that strikes the right balance for an organization.
The 70/20/10 rule is about creating
a culture of recognizing informal learning as well as promoting opportunities
to learn informally. People should realize they are learning as they are doing,
rather than always needing to attend a
training session in a classroom. Leaders, managers and staff need to shift
their thinking about what, where and how
learning takes place. Not only do culture and mindset need to change; they
also need to explore how systems, policies and procedures are affected.
Some people may doubt this approach
or whether it even works; however, I believe it is a philosophy not a formula.
The main doubts people have about it include:
- Some feel releasing control from
formalized to informal learning may produce issues for the business.
- Quality can’t be assured or
- The knowledge and skill transfer may
- The trainer/coach/mentor may not
have the right skills.
However this is similar to
apprentice-type schemes widely deployed today, which proves that support from
students’ managers and supervisors is a powerful way to engage and encourage
The Commscope Infrastructure Academy helps facilitate this philosophy by moving formal training
material to an online delivery. It enables the 10 percent of formal training to
be consistently delivered, when, where and at the pace of the student. It
remains available for further review as students learn on the job and with the
support of experienced coaches or mentors.
Are you ready to start your 10 percent today?