CommScope's COVID-19 Customer & Partner Hub Visit
Anyone who starts a new job knows that proper training is crucial to their success. Every detail is important – from transferring a phone call to ensuring a customer’s experience is a positive one. When it comes to fiber deployments, the tiniest of details – down to microns – can make or break an entire FTTX program.
Employees of a telecom operator had the task of deploying fiber to an entire country. The research and development phase was completed by a small group; however, when it came time to train the thousands of technicians and installers, this operator was admittedly in over its head. Success meant the teams needed to know how to fuse two pieces of fiber optic cable – something smaller than a strand of human hair. So, the pressure was on.
That’s when CommScope engineers got to work. They shared their experiences from other countries and translated all materials in local languages. They also supervised all the initial deployments and made sure all local industry best practices were being followed. Using fiber fusion splicing meant that millions of people would be connected. In the latestchapter of the FTTX case study series, you’ll see how many people received the precision training needed.