Solving Customers' Problems Through Great Partners

Stephen Kowal November 4, 2013

PartnerPRO NetworkThe amount of support that CommScope customers can access continues to grow thanks to the continued expansion of CommScope’s PartnerPRO Network. Since its launch one year ago, the PartnerPRO Network has grown to include more than 2,100 partners in 87 countries. This rapid expansion could not have been achieved without a unified approach from among our many wonderful partners, who are totally focused on solving customer problems no matter where they are located throughout the world.

While keeping a sharp customer focus, the PartnerPRO Network was designed to be modular, which creates the flexibility that enables us to bring new technologies to market for our customers. Some of the most valuable input we receive when exploring a new service offering is the feedback we get from our partners. I cannot stress enough that our partners are one of the foundations of CommScope’s business. We very much value joining forces with the best companies in each of our markets--highly-qualified partners that are held to the highest standards.

When we introduced the PartnerPRO Network last year, we leaned heavily on the strength of our core SYSTIMAX program that we’ve had in place since the early 1980s. By also keeping our focus on flexibility, we were able to expand the program offerings to include in-building wireless through the Andrew brand in our wireless business. The growth of the PartnerPRO Network has also been spurred on by CommScope’s recent acquisitions of iTRACS and Redwood Systems. We are very excited that we now offer our partners the option to apply for designations as an iTRACSCPIM Accredited Integrator or a Redwood Systems Installation Partner. These two new programs offer customers the latest in award-winning building-performance lighting solutions and data center infrastructure management(DCIM).

As I look down the road, these and other accreditations and designations will enable our partners to be even more valuable to their customers. In turn, our partners are even more valuable to us. Without our qualified expert partners bringing CommScope solutions to customers around the world, the PartnerPRO Network would not be where it is today. Together, we are making huge strides in meeting our customers’ needs for helping their businesses handle the challenges ahead.

For more information about the CommScope PartnerPRO Network, including information about how to find a CommScope partner, go to www.commscope.com/partnerpro.

What sorts of network challenges could you use some help with? Odds are we have a partner who can help.

Editor’s Note: Be sure to check out this video interview of Stephen Kowal discussing the latest developments of the CommScope PartnerPRO Network.

About the Author

Stephen Kowal

Stephen Kowal is the senior vice president of global enterprise sales at CommScope. He leads a team that is responsible for the promotion and sale of CommScope solutions to enterprise customers around the world, Mr. Kowal was named to this role in July of 2017. The team he leads has direct representation in 54 countries and indirect representation via channel partners in 159 countries. The enterprise team at CommScope focuses on complete network infrastructure solutions, wired and wireless, for intelligent buildings, large public venues, and data centers.  

Mr. Kowal previously served as senior vice president of CommScope’s global partner organization where he was responsible for growing CommScope revenue by recruiting, developing and managing traditional Channel Partners (Distributors, Installers, and Consultants) and by expanding CommScope’s Partner Network by engaging with new types of Partners, Influencers and Alliances. 

Mr. Kowal began his career with CommScope in 1998 when he joined Lucent Technologies as a Territory Sales Manager. Since then he has held strategic roles in Sales and Sales Management. Under Avaya he was the National Account Manager for Avaya’s largest Business Partners in the North America Region (NAR). Additionally, under Avaya and then CommScope he has held the positions of Global Account Manager and Global Customer Solutions Director of Sales North America.  In 2007 he was relocated to Europe where he lived in the Netherlands then the United Kingdom as the Global Client Director of Global Customer Solutions.  In this role, he was responsible for developing, driving and implementing the CommScope Global Customer Solutions strategy in Europe, the Middle East and Africa.  

Mr. Kowal holds a Masters of Business Administration focused on Global Leadership and a Bachelor of Science Degree in Business with a minor in International Business.  He has almost 30 years of industry experience.  Prior to joining CommScope he held Network Engineering roles at Intel and American Express.