A variation of this blog post also appeared in the March 2014
issue of CIO Review.
There is no doubt about it; articles featuring industry
trends are a hot topic. You cannot pick up a magazine or go on a website
without seeing a “trend” article. CommScope is no stranger to writing about
trends. In January, we authored three blogs on the trends driving the
broadband, enterprise and wireless markets. So, now it is my turn with an IT trend
As you may know, CommScope is a leading global
provider of connectivity and essential infrastructure solutions for wireless,
business enterprise and residential broadband networks. That is a good place to be, as demand for
wireless and wired bandwidth is high in all networks. It also continues to be a fundamental driver
of growth in IT networks. As CIO, I’m
noticing three trends that have to do with the markets we serve—the
digitalization of the customer experience, mobility and machine-to-machine
The digitization of the customer experience
The relationship between customers and companies
has fundamentally changed from a personal and brick-and-mortar relationship to
one that is increasingly digital. This is certainly true in the consumer world
and is quickly migrating to the business-to-business world. Customers want to
be able to research, configure, order, track and get support for business
solutions digitally with consumer-like ease of use.
Everyone expects to be able
to access the tools and data they need at anytime and anywhere.
In addition to improving
person-to-person communications, businesses are moving toward making their
networks more intelligent. That means we will see increased investments in data
centers and intelligent buildings. I believe that companies that take advantage
of these trends will be able to differentiate themselves from the competition.
These trends demonstrate the
need for increased bandwidth. As the demand increases, CommScope will continue
to enable communications for the benefit of businesses and people around in the
As you ponder these trends,
you must also consider additional issues faced by IT every day. Integrating applications from a single
vendor can be challenging and integration between different vendors or between
an on-premise application and a cloud application can be even more complicated.
There is no question that standards are required to make this process seamless.
That’s why our employees sit on several standards boards in attempts to help
create the proper integration standards for many industries to use.
Another issue IT must face is the lack of
platform convergence for the people using several devices. Not so long ago, the
typical user had two main devices—a mobile phone and desktop. Today, most people
carry three devices—a smartphone, a tablet and a laptop, due in part that for
someone who has to produce content, a tablet cannot fully replace today’s personal
My IT department faces many challenges, like
almost all do. In my opinion, the real mission of an IT organization is to be
viewed as a trusted advisor to the company. This way you can help grow and
transform a company so it can reach its full potential. To have the privilege
of being viewed as a trusted advisor, one must establish trust and that comes
from meeting commitments—delivering quality on time, keeping everything running,
and meeting and exceeding service levels. All of these must be accomplished
while balancing cost and security constraints.
CommScope is a company that understands the
importance of innovation. In addition to establishing innovation as a core
value, we focus heavily on ensuring our team is trained on the latest
technologies and solutions. That includes solutions outside of the industries
What other trends and issues do you see facing IT?