you had to make the best choices around integrating ITSM with your DCIM
solution, would you know where to start?
you are most likely aware, all requests for changes to business applications
hosted in your data center, start and end with IT service
management (ITSM). ITSM helps organizations manage complex changes in order
to ensure service availability. This also helps manage risks and maintain
consistency with managing assets.
change requests also come with process complexity. The more complexities an environment
has, the greater the process complexity. To ensure that data
center infrastructure management (DCIM) remains relevant and delivers its
true value potential, it must support its client’s ITSM processes. DCIM must
find a way to do this without creating an environment that discourages the ITSM
user to bypass or underuse the value of DCIM.
a little known axiom: the greatest cause of failure in ITSM occurs during
change. When people, processes and their manually managed data collide, there
is always a risk of failure. This great risk is also the best opportunity to
demonstrate why DCIM and ITSM need each other. Some of the benefits of having
DCIM and ITSM work together include:
- Extending the useful life of the data center
- Reducing cost of operations
- Increasing process efficiency
- Increasing data accuracy
If you would like to learn more, I will speak
on this topic during my presentation, “The
Marriage of DCIM and ITSM: Look Before You If you can’t make it to the conference but have a comment or question, fill out
the section below and I will be sure to respond.
Leap Integrate,” at the Gartner Data Center,
Infrastructure & Operations Management Conference on December 9 at 9:30 a.m. PST in Venetian F.
I hope to see you there.