Why DCIM and ITSM Need Each Other

TR Head-shot5-1lo Terry Riches December 1, 2015

ITSMDCIMIf you had to make the best choices around integrating ITSM with your DCIM solution, would you know where to start?

As you are most likely aware, all requests for changes to business applications hosted in your data center, start and end with IT service management (ITSM). ITSM helps organizations manage complex changes in order to ensure service availability. This also helps manage risks and maintain consistency with managing assets.

These change requests also come with process complexity. The more complexities an environment has, the greater the process complexity. To ensure that data center infrastructure management (DCIM) remains relevant and delivers its true value potential, it must support its client’s ITSM processes. DCIM must find a way to do this without creating an environment that discourages the ITSM user to bypass or underuse the value of DCIM.

There’s a little known axiom: the greatest cause of failure in ITSM occurs during change. When people, processes and their manually managed data collide, there is always a risk of failure. This great risk is also the best opportunity to demonstrate why DCIM and ITSM need each other. Some of the benefits of having DCIM and ITSM work together include:

  • Extending the useful life of the data center
  • Reducing cost of operations
  • Increasing process efficiency
  • Increasing data accuracy

If you would like to learn more, I will speak on this topic during my presentation, “The Marriage of DCIM and ITSM: Look Before You Leap Integrate,” at the Gartner Data Center, Infrastructure & Operations Management Conference on December 9 at 9:30 a.m. PST in Venetian F. I hope to see you there.

If you can’t make it to the conference but have a comment or question, fill out the section below and I will be sure to respond.

About the Author

TR Head-shot5-1lo

Terry Riches

Terry Riches is based in Texas as part of CommScope’s New Market Development group with a focus on iTRACS data center infrastructure management (DCIM). His experience includes 12 years in DCIM as a systems integrator, solution developer, vendor and partner manager.  He is a specialist in the functional and organizational requirements of integrating ITSM and infrastructure management solutions.