Why Shouldn’t Installers Be Just Like Doctors?

Stephen Kowal November 15, 2012

Is a doctor a doctor just because they say they are a doctor? Obviously not! Doctors, lawyers and many other professionals have to invest in their education and become licensed in order to use such job titles. Why should network infrastructure installers be any different? You trust them to install the best infrastructure products in support of your complex, mission-critical networks all around the world. Shouldn’t there be some certification that validates their expertise?

CommScope recognizes the importance of matching the best installation companies with the best solutions. That’s why we recently launched the global PartnerPRO Network, one of the world’s most comprehensive networks of certified partners supporting cable television, business enterprise, wireline and wireless customers. We vet installers interested in joining the PartnerPRO Network to ensure they have the capabilities required to excel in Andrew, SYSTIMAX, Uniprise, in-building wireless or other broadband solutions.

Installers can achieve Select or Premier level certification, which require different amounts of training and competencies. CommScope puts a major focus on training partners through our CommScope Infrastructure Academy. We require each CommScope partner to meet globally consistent training levels and continually improve their skills via ongoing education plans. Initial and ongoing training are typically required to be certified as a CommScope partner.

Just as you wouldn’t go to an unlicensed doctor or lawyer, we hope that you will not install CommScope solutions without a certified CommScope partner. One of the advantages of using a CommScope partner is that many can offer the same warranty protection on installed CommScope products as we do directly. This is especially relevant to our wireless customers who can get the peace of mind that comes with the full two-year RF Path warranty.

About the Author

Stephen Kowal

Stephen Kowal is the senior vice president of global enterprise sales at CommScope. He leads a team that is responsible for the promotion and sale of CommScope solutions to enterprise customers around the world, Mr. Kowal was named to this role in July of 2017. The team he leads has direct representation in 54 countries and indirect representation via channel partners in 159 countries. The enterprise team at CommScope focuses on complete network infrastructure solutions, wired and wireless, for intelligent buildings, large public venues, and data centers.  

Mr. Kowal previously served as senior vice president of CommScope’s global partner organization where he was responsible for growing CommScope revenue by recruiting, developing and managing traditional Channel Partners (Distributors, Installers, and Consultants) and by expanding CommScope’s Partner Network by engaging with new types of Partners, Influencers and Alliances. 

Mr. Kowal began his career with CommScope in 1998 when he joined Lucent Technologies as a Territory Sales Manager. Since then he has held strategic roles in Sales and Sales Management. Under Avaya he was the National Account Manager for Avaya’s largest Business Partners in the North America Region (NAR). Additionally, under Avaya and then CommScope he has held the positions of Global Account Manager and Global Customer Solutions Director of Sales North America.  In 2007 he was relocated to Europe where he lived in the Netherlands then the United Kingdom as the Global Client Director of Global Customer Solutions.  In this role, he was responsible for developing, driving and implementing the CommScope Global Customer Solutions strategy in Europe, the Middle East and Africa.  

Mr. Kowal holds a Masters of Business Administration focused on Global Leadership and a Bachelor of Science Degree in Business with a minor in International Business.  He has almost 30 years of industry experience.  Prior to joining CommScope he held Network Engineering roles at Intel and American Express.