Is a doctor a doctor just because they say they are a doctor? Obviously not! Doctors, lawyers and many other professionals have to invest in their education and become licensed in order to use such job titles. Why should network infrastructure installers be any different? You trust them to install the best infrastructure products in support of your complex, mission-critical networks all around the world. Shouldn’t there be some certification that validates their expertise?    

CommScope recognizes the importance of matching the best installation companies with the best solutions. That’s why we recently launched the global PartnerPRO Network, one of the world’s most comprehensive networks of certified partners supporting cable television, business enterprise, wireline and wireless customers. We vet installers interested in joining the PartnerPRO Network to ensure they have the capabilities required to excel in Andrew, SYSTIMAX, Uniprise, in-building wireless or other broadband solutions. 

Installers can achieve Select or Premier level certification, which require different amounts of training and competencies. CommScope puts a major focus on training partners through our CommScope Infrastructure Academy. We require each CommScope partner to meet globally consistent training levels and continually improve their skills via ongoing education plans. Initial and ongoing training are typically required to be certified as a CommScope partner. 

Just as you wouldn’t go to an unlicensed doctor or lawyer, we hope that you will not install CommScope solutions without a certified CommScope partner. One of the advantages of using a CommScope partner is that many can offer the same warranty protection on installed CommScope products as we do directly. This is especially relevant to our wireless customers who can get the peace of mind that comes with the full two-year RF Path warranty.

About the Author

Stephen Kowal

Stephen M. Kowal is the Senior Vice President of the Global Partner Organization for CommScope. Stephen leads a team that is responsible for developing CommScope’s global partner strategy and ensuring CommScope’s channel is aligned and capable of supporting CommScope’s strategic direction. Stephen and his team are also responsible for growing CommScope revenue by recruiting, developing and managing traditional Channel Partners (Distributors, Installers, and Consultants) and by expanding CommScope’s Partner Network by engaging with new types of Partners, Influencers and Alliances. Stephen has been with CommScope since 1998 when he joined Lucent Technologies as a Territory Sales Manager. Since then he has held strategic roles in Sales and Sales Management. Under Avaya he was the National Account Manager for Avaya’s largest Business Partners in the North America Region (NAR). Additionally under Avaya and then CommScope he has held the positions of Global Account Manager and GCS Director of Sales – NAR. In 2007 Stephen relocated to Europe where he lived in the Netherlands and the United Kingdom as the Global Client Director of Global Customer Solutions (GCS) Team. In this role Stephen was responsible for developing, driving and implementing the CommScope Global Customer Solutions strategy in EMEA. Stephen holds a Masters of Business Administration focused on Global Leadership and a Bachelor of Science Degree in Business with a minor in International Business. He has almost 25 years of industry experience. Prior to joining Lucent he held Network Engineering roles at Intel and American Express.

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1 comment for "Why Shouldn’t Installers Be Just Like Doctors?"
William B. Buckingham, RCDD

Stephen, Your analogy is very good and timely for the healthcare environment. I see so many older and some newer healthcare facilities with substandard cabling and grounding. The IT health professionals are so involved in trying to implement electronic health records and other technology but seldom call in the professionals to ensure that the cabling infrastructure can support their complex, mission-critical networks as you mention. The hiring practice is to hire someone that is Cisco, HP or software experts and reqiire them to also perform MAC and cable plant management. Our challenge is to educate these organizations at a high level because lower management thinks that they are saving money by hiring a all-in-one network technician. In fact they are placing themselves at risk for civil and criminal penalties.

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