The Volunteer Life

HeadShot-Ruck-heather-300X300 Heather Williams October 23, 2020

ca.fires_I know 2020 feels like Groundhog Year, but even a global pandemic cannot stop hurricane season, wildfires, and floods. At ITDRC, we (everyone at Information Technology Disaster Resource Center (ITDRC) is a volunteer) have been incredibly busy with our COVID-19 response and Project Connect--having deployed over 500 sites across the country that are supporting testing sites, emergency operations centers, medical shelters, schools, community centers, libraries, and more.

CLICK TO TWEET: CommScope’s Heather Williams highlights the efforts made by ITDRC and the disasters they responded to this year even in the face of COVID 19.

At the same time, we’ve also been responding to hurricanes in the South, wildfires in the West, and additional weather events in the Midwest, as evidenced by our current deployment map.

What can take minutes to destroy, can take years to rebuild. And rebuilding begins with re-stablishing communications. ITDRC volunteers, like the one shown here responding to the CZU Lightning Complex fires in San Mateo county in California, are often on site within 24 hours of a disaster.

CommScope is a proud support of ITDRC. To volunteer or donate go to


Photo: ITDRC volunteer Kelly Robertson, CEO of SEC Consult Group, installs a CommScope RUCKUS access point, bringing back communications in the aftermath of the fires in California.

About the Author


Heather Williams

Heather Williams is manager of Solution Engineering at CommScope.  When listening to music, the #1 most played song on my play list is Black Sheep by Gin Wigmore. However, the sound I love the most is listening to my husband snore. "With great power comes great responsibility," is one of my favorite quotes. My favorite animal in the honey badger. I love the smell of packet captures in the morning.