CommScope's COVID-19 Customer & Partner Hub Visit
CommScope today announced RUCKUS Analytics, a new cloud service that delivers network intelligence and simplifies service assurance, enabling organizations with complex networks to proactively improve their users’ experience. Built on a patented machine learning (ML) and artificial intelligence (AI) foundation, the new service accelerates troubleshooting, provides comprehensive network visibility, automatically identifies service-affecting issues, and—unique to the networking industry—classifies them according to severity, enabling managed service provider and enterprise IT teams to address the most urgent incidents first.
“The benefits of applying advanced analytics to the avalanche of network-based data in complex enterprise networks are multifold,” said Brandon Butler, IDC Senior Research Analyst, Enterprise Networks. “When processed properly, insights from network analytics platforms allow organizations to gain unprecedented levels of visibility into what is happening in their networks at any time, both across the entire network and down to individual components. Equally importantly, network analytics power IT organizations to be more proactive, reducing helpdesk costs, improving operational efficiency and better securing enterprise environments. The RUCKUS Analytics service provides deep levels of insight and accompanying service assurance for enterprise network environments.”
CommScope’s RUCKUS Analytics integrates directly with RUCKUS on-premises, private cloud and public cloud control and management architectures and requires no on-site data collector. RUCKUS Analytics features:
“We’ve built a loyal customer base by delivering measurably better user experiences and by simplifying life for IT departments. CommScope is amplifying that commitment by enabling users to proactively minimize the downtime that’s inevitable in complex networks and giving them the tools to pinpoint and resolve those incidents that do arise,” said Pramod Badjate, senior vice president and general manager for CommScope’s RUCKUS portfolio. “But as powerful as RUCKUS Analytics is now, it’s just the start. With it, organizations are not just optimizing IT resource utilization, they’re joining us on the path to an autonomous, self-healing network.”
RUCKUS Analytics subscriptions for APs and switches managed by SmartZone network controllers or RUCKUS Cloud are available now. Access points and switches are sold separately. To learn more, contact a RUCKUS networking solution provider. Existing CommScope managed service provider (MSP) partners can learn more by contacting their CommScope account manager.
CommScope Customers are saying:
“In the luxury hotel business, a great Wi-Fi user experience is a key component of guest satisfaction. We get high marks for our network quality, however, when we started using RUCKUS Analytics at one of our flagship hotels, we immediately discovered new, potentially service-affecting issues that made us rethink some of our design assumptions,” said Javier Garcia, director of global infrastructure, Mandarin Oriental Hotel Group. “Once we made network adjustments, we were able to instantly observe the impact of those changes, right from our desks. Before, we would have been walking the hallways, then going back to make adjustments, then walking the hallways again. Our productivity has skyrocketed.”
“As a service provider with high skill in WLAN network, our success depends on meeting customer SLAs and efficiently managing to those SLAs. That means quickly addressing issues that arise in a network. Unfortunately, it’s often difficult to pinpoint the exact cause,” said Emeric de Bernis, engineering manager, WiFirst. “We were facing just such a scenario and during weeks of troubleshooting remotely and on-site, we struggled to find the root cause. Turning on RUCKUS Analytics leads us very quickly to a potential problem on another element in network infrastructure causing roaming issues. This new tool makes our support operations dramatically more efficient.”
ASM-OKC - Chesapeake Energy Arena/Cox Convention Center
“We run a network of 420+ access points and thousands of simultaneous users across two venues— a 100,000 square foot convention center and a 18,500-seat NBA arena. Ruckus Analytics has significantly improved our ability to monitor and maintain exceptional Wi-Fi service quality during events at both venues” said Chris Nelson, manager, information technology at ASM OKC - Chesapeake Energy Arena/Cox Convention Center. “The ability to customize our own dashboard and reporting has been invaluable for insight into network behavior. The troubleshooting capability lets us drill down to the client level, enabling us to quickly resolve service-affecting issues.”
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CommScope (NASDAQ: COMM) is pushing the boundaries of technology to create the world’s most advanced wired and wireless networks. Our global team of employees, innovators and technologists empower customers to anticipate what’s next and invent what’s possible. Discover more at www.commscope.com.
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Kevin Powers, CommScope
This press release includes forward-looking statements that are based on information currently available to management, management’s beliefs, as well as on a number of assumptions concerning future events. Forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, which could cause the actual results to differ materially from those currently expected. In providing forward-looking statements, the company does not intend, and is not undertaking any obligation or duty, to update these statements as a result of new information, future events or otherwise.