ARRIS Support

The people of CommScope are here when you need us, and we’re ready to provide the information, tools, or assistance you need to overcome any issue, large or small.

Operator Technical Support

CommScope has talented technical support engineers around the world to provide you with expert technical support on a broad range of products and services to help you support the needs of your customers.

Create/Update Membership

New user registration, user ID or password help, or account activation

Membership Registration User Guide

User guide to assist with new user registration, password help, or account activation

Check Order Status

Review order status by order number

Looking for consumer technical support?

ARRIS and SURFboard consumer assistance including chat, email and phone support is available from 7 AM until midnight CT, 7 days a week, excluding major holidays. Self-help is available 24/7

Portal to manage technical support cases, search knowledge base, and access technical documentation


Browse the training catalog or sign up for training courses


Find the latest software and firmware releases and release notes

Serial Data

Obtain your serial numbers or get your MACID data file


National Authorization Service - Regional Access Controller

Ownership & Warranty Verification

Look up warranty by serial number

Repair Services

Information on expert repairs and option contracts for extended warranty and/or advanced replacement services