Resilience and resolve in the era of COVID-19

A Message to Our Customers and Partners from CommScope CEO Eddie Edwards

Updated May 5, 2020

To Our Valued Customers and Partners:

Around the world, businesses are managing through the COVID-19 crisis and establishing the new normal, as we all adapt to new ways of getting work done. 

In these unprecedented times, the strength and reliability of networks are paramount, keeping people connected while they are physically apart. Connectivity is proving to be a critical lifeline for our first responders and healthcare professionals, our educators, and our governments.

As a manufacturer of telecommunications equipment, we believe our products are essential in the design and support of the world’s critical infrastructure, per CISA (Cybersecurity and Infrastructure Security Agency) guidelines from the U.S. Dept. of Homeland Security. Our products are powering the networks that are helping our first responders, hospitals and health networks, companies do business, educators teach, and citizens get the information they need.

CommScope was built for times like these, with a globally balanced manufacturing and operations footprint, supporting more than 200 countries and the ability to flex and scale swiftly. As a global partner, we have a long track record of managing disruption – no matter the source – with resilience and agility.

With this firm foundation, we are diligently maintaining service levels and delivering on our commitments:

  • Most CommScope factories are fully operational, with our global output close to capacity, with Mexico as the exception. Our Tijuana factory has resumed operations after a temporary suspension imposed by the State of Baja California, and Bermudez is operating at reduced capacity. In addition, although restrictions have been extended for India, we are approved to operate and are ramping operations steadily. We continue to maintain rigorous health and safety measures for all CommScope factories and distribution centers to keep our employees safe.
  • Our Global Supply Chain team is working closely with our suppliers to secure materials and with our logistics partners to manage and mitigate any potential disruption to supply. They continually monitor freight patterns with the ability to divert goods, if needed.                            
  • As the pandemic creates circumstances beyond our immediate control, we are experiencing extensions in lead times for some product deliveries, and those orders potentially at risk are being assessed and rescheduled.
  • We have prioritized business-critical travel for our team for customer installations and issue resolution, as needed. Our team members will take recommended precautions, should they visit one of your sites.
  • The CommScope team continues its philanthropic efforts with product donations to support healthcare and education networks in a number of countries. CommScope is also supporting employees by matching donations to global hunger relief organizations and providing paid leave options to volunteer in our communities.

Your CommScope Sales representative can provide detail on current and future orders. If you have questions, don’t hesitate to contact CommScope Sales or Customer Service, and we’ll get you an answer.

We are all in this together, and I know we all look forward to returning to a new business as usual. On behalf of CommScope employees, thank you for your patience and continued partnership.

Eddie Edwards signature

Eddie Edwards
President and Chief Executive Officer