Resilience and resolve in the era of COVID-19

A Message to Our Customers and Partners from President and CEO Chuck Treadway

 
Updated November 2, 2020

To Our Valued Customers and Partners:

Throughout the COVID-19 pandemic, connectivity has been a critical lifeline for our first responders and healthcare professionals, our educators, and our governments.

As a manufacturer of telecommunications equipment, our products are essential in the design and support of the world’s critical infrastructure, per CISA (Cybersecurity and Infrastructure Security Agency) and ENISA (EU Agency for Cybersecurity) guidelines. Our products are powering the networks that are helping first responders, hospitals and health networks keep us safe and healthy, companies do business, educators teach, and citizens get the information they need.

CommScope was built for times like these, with a globally balanced manufacturing and operations footprint, supporting more than 200 countries and the ability to flex and scale swiftly. As a global partner, we have a long track record of managing disruption – no matter the source – with resilience and agility.

With this firm foundation, we are diligently maintaining service levels and delivering on our commitments:

  • Although the threat of COVID-19 is growing in a number of regions, all CommScope factories and distribution centers are fully operational.
     
  • Where we are seeing high community infection transmission, as with Central and Latin America, North America, and Europe, we are working with our entire supply chain to maintain service levels through year-end and beyond.
     
  • We continue to add capacity to several product lines where we continue to see high demand, while we are maintaining rigorous COVID-19 control measures for all CommScope factories and distribution centers to keep our employees safe.
     
  • Our Global Supply Chain team continues to work closely with our suppliers to secure materials and with our logistics partners to manage and mitigate any potential disruption to supply. They continually monitor freight patterns with the ability to divert goods, if needed.
     
  • Where circumstances are beyond our reasonable control, we may experience extensions in lead times for some product deliveries, and those orders potentially at risk are being assessed and rescheduled.
     
  • We have prioritized business-critical travel for our team for customer installations, issue resolution, and product design as needed. Should they be required to visit one of your sites, our team members will comply with all our COVID-19 control procedures and adhere to all specified local protocols as appropriate
     
  • The CommScope team continues its philanthropic efforts with product donations to support healthcare and education networks in a number of countries. CommScope has also matched employee donations to global hunger relief organizations and is providing paid leave options to volunteer in our communities.

Your CommScope Sales representative can provide detail on current and future orders. If you have questions, don’t hesitate to contact CommScope Sales or Customer Service, and we’ll get you an answer.


We thank you for your patience and continued partnership.

Chuck Treadway
President and Chief Executive Officer